Breeze Home Comfort ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Complete our rebate eligibility quiz
- Request a quote or consultation
- Contact us through our website or phone
- Subscribe to our newsletter
- Schedule a service appointment
This information may include:
- Name and contact information (email, phone number, address)
- Home details (size, age, heating system type)
- Income range (for rebate eligibility purposes only)
- Service preferences and timeline
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and browser type
- Device information
- Pages visited and time spent on site
- Referring website
- Geographic location (general area)
How We Use Your Information
We use the information we collect to:
- Provide accurate rebate estimates and quotes
- Contact you regarding your inquiry or service request
- Schedule and perform installation services
- Process rebate applications on your behalf
- Send relevant information about promotions and services (with your consent)
- Improve our website and services
- Comply with legal obligations
Information Sharing
We may share your information with:
- Rebate Program Administrators: BC Hydro, FortisBC, and CleanBC to process your rebate applications
- Service Partners: Licensed contractors and suppliers involved in your installation
- Financing Partners: If you choose financing options
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties for marketing purposes.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to:
- Remember your preferences
- Save your quiz progress
- Analyze website traffic and usage patterns
- Deliver relevant advertising
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure storage of personal information
- Limited access to personal data
- Regular security assessments
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For customers, we typically retain records for 7 years after service completion for warranty and legal purposes.
Your Rights
Under Canadian privacy law, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for marketing communications
- File a complaint with the Privacy Commissioner
Third-Party Links
Our website may contain links to third-party websites (such as BC Hydro, FortisBC, or government rebate programs). We are not responsible for the privacy practices of these external sites.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@breezehome.ca
- Phone: (604) 555-0123
- Mail: 123 Main Street, Vancouver, BC V6B 1A1